At KateCoote. we do all we can to offer a value plus service.
Once we have designed and handed over your multipage website (hosted with Kate Coote. Ltd) we take a BackupBuddy backup.
Although we also set up the software to continue to create backups automatically, it is important that the website owner regularly checks to ensure that all their software, especially their backup software is up to date so that it continues to automatically create new backups. This is especially important when website changes have been made.
We also offer an ongoing monthly web site maintenance service where we monitor your site regularly, carry out updates and maintain off site copies of backup files of the website. If you are on an ongoing social media and content marketing plan and your website is hosted through us, this service is included as a complimentry extra.
We bring the subject of backups to your attention because a few weekends ago our server suffered a hardware glitch that affected a handful of newly built sites which resulted in an outage. This meant that the sites went offline and could not be accessed. We monitored the situation over the holiday weekend and got them all up and running as soon as the fault came to our attention. Thankfully we held backup files and were able to reinstall the site with minimal downtime.
The internet is a complex monster and servers can and do occasionally break down. Reasons for this can be numerous; from malicious malware attacks to solar flare activity.
Although we would always do our very best to resolve website or hosting issues, please be aware that responsibility for your site is terminated when we hand over a KateCoote. website – unless we have an ongoing maintenance plan in place with you.
If you do not have an ongoing website maintenance service or social media and content marketing plan we strongly recommend that you carry out regular updates, both to the software as well as taking complete site backups.
If you would like to discuss taking out a website maintenance service, please contact us for further information and associated charges or simply complete the form below.
What you get:
- We will monitor your website 24/7 and deal with any downtime problems if they occur.
- We will carry out software updates to ensure your site is secure and running well.
- We will carry out a monthly website backup which will be stored offsite.
What does this cost?
- NZ$10/month, billed annually
